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Cyclone Narelle Recovery
A collage of images on a maroon red background representing the impacted region, including photos from Carnarvon, Shark Bay, Geraldton, Kalbarri and Exmouth.

Cyclone Narelle Recovery

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This page is for community members impacted by Severe Tropical Cyclone Narelle.

What is the latest information?

What happened?

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The cover of the Kimberley Floods State Recovery and Resilience Plan which shows a flooded landscape
The cover of the Kimberley Floods State Recovery and Resilience Plan which shows a flooded landscape
Kimberley Floods State Recovery and Resilience Plan

The Kimberley Floods State Recovery and Resilience Plan sets the course for government-funded flood recovery initiatives ensuring impacted individuals, communities, local governments, businesses and industries have the right support when they need it.

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Who can I talk to?

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Department of Communities Disaster Relief Hotline

1800 032 965

For people in the Pilbara, Midwest and Wheatbelt regions that may have been impacted by Severe Tropical Cyclone Narelle, you can seek information on available supports from the Department of Communities Disaster Relief Hotline.

The hotline is open 9am to 4pm, Monday to Friday.

A temporary support hub is also open at the Ningaloo Centre in Exmouth (2 Truscott Cres, Exmouth) 10.00am to 2.00pm, Monday to Saturday.

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Life threatening situation

000

Call triple zero (000) if your life or property is being threatened, someone is seriously injured or needs urgent medical help.

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BlazeAid Australia

1300 333 546

BlazeAid is volunteer-based organisation that works with families and individuals in rural Australia after natural disasters.

They are now accepting registrations for assistance from farmers and rural families impacted by Severe Tropical Cyclone Narelle.

If your property has been damaged by this event, complete their form to help them assess how many families need assistance in your area.

For more information and to register for assistance, visit blazeaid.com.au/registering-for-help or email admin@blazeaid.com.au.

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Shire of Exmouth

(08) 9949 3000

The Shire of Exmouth is working closely with their community, local service providers and government agencies to support recovery following Severe Tropical Cyclone Narelle.

For the latest Shire updates, service information and available support visit here.

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Shire of Carnarvon

(08) 9941 0000

The Shire of Carnarvon is working closely with their community, local service providers and government agencies to support recovery following Severe Tropical Cyclone Narelle and associated flooding.

For the latest Shire updates, service information and available support visit here.

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Rural Aid

1300 327 624

Rural Aid is encouraging Western Australian farmers impacted by Severe Tropical Cyclone Narelle to reach out for support as they begin the process of recovery and rebuilding. Rural Aid provides a range of practical and wellbeing support services for farmers at no cost, including:

• Financial assistance to help cover urgent or unexpected costs
• Counselling and mental health support for farmers and their families
• Emergency hay deliveries to support livestock
• Water deliveries for essential household use
• On-ground help through the Farm Army and Farm Recovery Event programs, assisting with clean-up and rebuilding.

Farmers seeking support can call 1300 327 624 or visit www.ruralaid.org.au

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Rural West

1800 612 004

Rural West provide a free, confidential, mobile, independent financial counselling service to primary production enterprises in WA, who are navigating their way through difficult and turbulent times.

Phone: 1800 612 004
Email: enquiries@ruralwest.com.au


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Small Business Development Corporation

133 140

Small business operators impacted by Severe Tropical Cyclone Narelle and other factors including fuel challenges can seek free, impartial and confidential advice from the Small Business Development Corporation.

Email: info@smallbusiness.wa.gov.au
Web: Small Business Development Corporation

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National Debt Helpline

1800 007 007

The National Debt Helpline is a not-for-profit service that helps people experiencing financial hardship. Professional financial counsellors offer free, independent and confidential information to help people get back on track.

For free advice on how to manage your debts you can speak to someone 9am to 8pm, weekdays (or a Financial Counsellor 9.30am to 4.30pm, weekdays)

For more information visit the National Debt Helpline

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Horizon Power

13 23 51

If you have concerns about your electricity supply, including damaged power poles, you should contact Horizon Power on 13 23 51

Visit here for the latest Horizon Power information on STC Narelle recovery.

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Main Roads

138 138

For up-to-date information on road closures, call Main Roads or visit the travel map here.

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Legal Aid WA

1300 650 579

If you’ve been impacted by Severe Tropical Cyclone Narelle, Legal Aid WA can give you advice on insurance, debt, and housing including tenancy and mortgages. You can access free legal help via:

Phone: 1300 650 579
Email: naturaldisasters@legalaid.wa.gov.au
Website: www.legalaid.wa.gov.au/find-legal-answers/money/natural-disasters

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Western Power

13 13 51

Customers with concerns about electricity supply, including damaged power poles, should contact Western Power on
13 13 51.

Water Corporation logo

Water Corporation

13 13 75

If you need urgent assistance with any water supply issues such as damaged water meters and faults, you should contact Water Corporation on 13 13 75

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Healthdirect

1800 022 222

If you, or someone you know, needs free health advice call Healthdirect any time to speak with a health professional.

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Local police (non-emergency)

131 444

Call 131 444 if you need police assistance and it is not an emergency.

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Insurance Council of Australia

1300 728 228

If you have concerns regarding your insurance coverage, contact the Insurance Council of Australia.

State Recovery Plan

The Wooroloo Bushfire State Recovery Plan was implemented to deliver coordinated and appropriate programs to support the structural, economic, environmental and social recovery needs.

The plan also outlines the State-level framework that was established to support local governments and the community with their recovery.

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State Recovery Plan
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State Recovery Plan – accessible word version (alt text included)
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What help is available?

What help was available?

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Premiers Natural Disaster Recovery Fund

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Individuals and Businesses

Financial assistance is available for eligible residents whose homes were destroyed or suffered serious damage as a direct result of Severe Tropical Cyclone Narelle, as well as for local small businesses and community organisations whose place of business was damaged. The payments support those impacted get back on their feet and provide financial relief while insurance assessments and claims are underway.

  • A payment of $20,000 is available for residents whose homes were severely damaged or destroyed
  • A payment of $10,000 is available for residents whose homes suffered major damage
  • A minimum payment of $5,000 is available for local businesses and community groups to help with repairs and immediate recovery

Further information
Australian Red Cross administer payments to households and the Western Australian Council of Social Services (WACOSS) administer payments to community organisations and local small businesses.

For eligibility criteria and to apply for household payment

Web: https://www.redcross.org.au/recoveryfundwa/
Email: cva@redcross.org.au

For eligibility criteria and to apply for business or community organisation payment

Web: https://www.wacoss.org.au/projects/pndrf/
Email: grants-pndrf@wacoss.org.au
Phone: 0492 889 432

Read more
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Premier’s Relief Payment

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Grants and financial assistance

The Premier’s Relief Payment is available to provide financial assistance to eligible residents whose dwelling was directly damaged or destroyed by Severe Tropical Cyclone Narelle. The payment is available to help residents pay for food, clothing, personal effects, transport and emergency accommodation.

  • a one-off payment of $4,000 per household is available to eligible applicants whose home was destroyed or suffered severe damage.
  • a one-off payment of $2,000 per household is available to eligible applicants whose home suffered major damage.
Make an enquiry
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Phone:
1800 490 678
Monday to Friday 9am to 4pm
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Web:
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Disaster Recovery Allowance

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Grants and financial assistance

The Disaster Recovery Allowance (DRA) is a short term payment to support individuals who've lost income as a direct result of Severe Tropical Cyclone Narelle.

The DRA provides up to 13 weeks of income support for workers and sole traders, depending on their personal circumstances.

The DRA is available for eligible people in the following Local Government Areas:

  • Ashburton
  • Carnarvon
  • Exmouth
  • Shark Bay
  • Upper Gascoyne
  • Yalgoo
Make an enquiry
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Australian Government Disaster Recovery Payment

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Individuals and homeowners

The Australian Government Disaster Recovery Payment (AGDRP) is a one-off, non-means tested payment of $1,000 per eligible adult and $400 per child who have been adversely affected by a major disaster either in Australia or overseas.

The AGDRP has been activated to support those who have been directly impacted by the rainfall and flooding of Severe Tropical Cyclone Narelle.

This includes those who have experienced major damage to their home, serious injury, or loss of a loved one as a direct result of the rainfall and flooding.

The AGDRP is available for eligible people in the following locations:

  • Carnarvon, Coral Bay, Inggarda, Kennedy Range, Lyndon, Minilya, North Plantations, Wooramel, and Yandoo Creek in the Canarvon Local Government Area (LGA).
  • Exmouth, Learmonth, North West Cape in the Exmouth LGA.
Make an enquiry
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Assistance for Individuals and Families

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Individuals and homeowners

This emergency assistance is primarily administered by the WA Department of Communities to help support eligible individuals and families who need assistance to meet their immediate and essential needs as a direct result of the eligible disaster. It may include:

  • emergency accommodation
  • emergency food
  • emergency clothing and
  • replacement of essential household items and personal effects*
  • essential housing repairs to return to safe and habitable condition*
  • personal or financial support services

Note: * These assistance measures are subject to income and/or asset testing.

Make an enquiry
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Phone:
1800-032-965
9am to 4pm, Monday to Friday.
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Email:
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Web:
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This program is jointly funded through the Commonwealth-State Disaster Recovery Funding Arrangements.

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Cyclone Narelle Tourism Business Support Package

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Business Owners

A targeted support package is available for eligible tourism businesses; tour operators, experiences and attractions, and accommodation providers, impacted by Severe Tropical Cyclone Narelle in the Shire of Exmouth, Shire of Carnarvon including Coral Bay, Shire of Ashburton and the Shire of Upper Gascoyne.

Administered by Tourism WA, the Cyclone Narelle Tourism Business Support Package includes:

  • One-off business survival funding support payments of up to $10,000 for businesses employing under four workers and up to $20,000 for businesses employing four or more staff; and
  • A consumer incentive voucher program offering visitors 50 per cent off select tours and experiences and supporting marketing campaigns encouraging visitors to explore and support the Coral Coast region.

Further detail on the business support package and voucher program will be announced soon.

Make an enquiry
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Assistance for Local Government and State Government Agencies

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Clean-up and rebuild support

Financial assistance is available for local governments and state government agencies to support the reconstruction of essential public assets.

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This program is jointly funded through the Commonwealth-State Disaster Recovery Funding Arrangements.

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Assistance for Primary Producers

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Primary Producers

If you are a primary producer who has been directly impacted by STC Narelle, you may be eligible for a subsidy of up to 50% to help cover the costs of transporting; fodder or water for livestock, or building or fencing equipment, as a direct result of the disaster.

You may also be eligible to receive an interest rate subsidy on new loans taken out for the purposes of repairing damaged assets or business carry on costs.

For details on eligibility and how to apply, contact the Department of Primary Industries and Regional Development.

Read more

This program is jointly funded through the Commonwealth-State Disaster Recovery Funding Arrangements

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Advice for Small Businesses

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Business Owners

The Small Business Development Corporation (SBDC) offers free, confidential advice and guidance to small businesses on topics including:

  • business continuity plans
  • assistance with dealing with employees
  • commercial leasing
  • dispute resolution

The SBDC can also provide referrals to small business financial counselling and mental health support services.

Make an enquiry
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Phone:
133 140
Monday to Friday 8.30am to 4.30pm
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Web:
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Small Business Interest Rate Subsidy

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Business Owners

If you are a small business proprietor whose assets or premises have been directlyimpacted by STC Narelle, you may be eligible to receive an interest rate subsidy on new loans taken out for the purposes of repairing damaged assets or business carry on costs.

For details on eligibility and how to apply, contact the DFES Recovery Funding team.

Make an enquiry
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Phone:
1800 920 659
Open during business hours
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Web:
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This program is jointly funded through the Commonwealth-State Disaster Recovery Funding Arrangements.

How can I help the people affected?

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Where can I find more information?

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State Recovery Controller Updates

Archived State Recovery Controller Updates

From April 2021 to 30 June 2023 Deputy Commissioner Melissa Pexton was the appointed Cyclone Seroja State Recovery Controller. You can read the archived State Recovery Controller updates here.
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Wooroloo Bushfire Review

On 13 August 2021 the State Government announced an independent review into the Wooroloo Bushfire. Submissions were open from 20 August 2021 to 8 October 2021 and have now closed.  The review was released in March 2022.

Read the Wooroloo Bushfire Review
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Community Flyers

Community flyers with information about the recovery and what help is available can be downloaded here.
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Kimberley Floods State Recovery E-Newsletter

The Kimberley Floods State Recovery E-Newsletter provides a regular update on the progress of important local recovery projects and activities.
Subscribe
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Shire of Derby/West Kimberley Flood News Flash

The Shire of Derby/West Kimberley publishes a Flood News Flash newsletter to provide regular updates on local recovery activities. Read past editions, or subscribe by contacting media@sdwk.wa.gov.au.

Read past editions
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Flooding Q&A with the Commissioner

Read the video transcript
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