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Cyclone Narelle Recovery
A collage of images on a maroon red background representing the impacted region, including photos from Carnarvon, Shark Bay, Geraldton, Kalbarri and Exmouth.

Cyclone Narelle Recovery

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This page is for community members impacted by Severe Tropical Cyclone Narelle.

What is the latest information?

What happened?

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The cover of the Kimberley Floods State Recovery and Resilience Plan which shows a flooded landscape
The cover of the Kimberley Floods State Recovery and Resilience Plan which shows a flooded landscape
Kimberley Floods State Recovery and Resilience Plan

The Kimberley Floods State Recovery and Resilience Plan sets the course for government-funded flood recovery initiatives ensuring impacted individuals, communities, local governments, businesses and industries have the right support when they need it.

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Who can I talk to?

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Department of Communities Disaster Relief Hotline

1800 032 965

For people in the Pilbara, Midwest and Wheatbelt regions that may have been impacted by Severe Tropical Cyclone Narelle you can seek information on available supports from the Department of Communities Disaster Relief Hotline. The hotline will be open 7 days a week from 9am to 4pm.

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Life threatening situation

000

Call triple zero (000) if your life or property is being threatened, someone is seriously injured or needs urgent medical help.

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Western Power

13 13 51

Customers with concerns about electricity supply, including damaged power poles, should contact Western Power on 13 13 51.

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Rural West

1800 612 004

Rural West provide a free, confidential, mobile, independent financial counselling service to regional small businesses and all primary production enterprises in WA, who are navigating their way through difficult and turbulent times.

Phone: 1800 612 004
Email: enquiries@ruralwest.com.au


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Horizon Power

13 23 51

If you have concerns about your electricity supply, including damaged power poles, you should contact Horizon Power on 13 23 51

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Water Corporation

13 13 75

If you need urgent assistance with any water supply issues such as damaged water meters and faults, you should contact Water Corporation on 13 13 75

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Healthdirect

1800 022 222

If you, or someone you know, needs free health advice call Healthdirect any time to speak with a health professional.

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Main Roads

138 138

For up-to-date information on road closures, call Main Roads or visit the travel map here.

Western Australian Police logo

Local police (non-emergency)

131 444

Call 131 444 if you need police assistance and it is not an emergency.

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Insurance Council of Australia

1300 728 228

If you have concerns regarding your insurance coverage, contact the Insurance Council of Australia.

State Recovery Plan

The Wooroloo Bushfire State Recovery Plan was implemented to deliver coordinated and appropriate programs to support the structural, economic, environmental and social recovery needs.

The plan also outlines the State-level framework that was established to support local governments and the community with their recovery.

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State Recovery Plan
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State Recovery Plan – accessible word version (alt text included)
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What help is available?

What help was available?

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Premier’s Relief Payment

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Currently fully subscribed -
Program now closed
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Currently fully subscribed -
Applications closed
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Closing date:
or until fully subscribed
Grants and financial assistance

The Premier’s Relief Payment is available to provide financial assistance to eligible residents whose dwelling was directly damaged or destroyed by Severe Tropical Cyclone Narelle. The payment is available to help residents pay for food, clothing, personal effects, transport and emergency accommodation.

  • A one-off payment of $4,000 per household is available to eligible applicants whose home was destroyed or suffered severe damage.
  • A one-off payment of $2,000 per household is available to eligible applicants whose home suffered major damage.
Make an enquiry
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Phone:
1800 490 678
Monday to Friday 9am to 4pm
Read more

How can I help the people affected?

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Where can I find more information?

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State Recovery Controller Updates

Archived State Recovery Controller Updates

From April 2021 to 30 June 2023 Deputy Commissioner Melissa Pexton was the appointed Cyclone Seroja State Recovery Controller. You can read the archived State Recovery Controller updates here.
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Archived State Government Media Statements

State Government Media Statements

You can read media statements about recovery announcements, activities and events here.
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Wooroloo Bushfire Review

On 13 August 2021 the State Government announced an independent review into the Wooroloo Bushfire. Submissions were open from 20 August 2021 to 8 October 2021 and have now closed.  The review was released in March 2022.

Read the Wooroloo Bushfire Review
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Community Flyers

Community flyers with information about the recovery and what help is available can be downloaded here.
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Kimberley Floods State Recovery E-Newsletter

The Kimberley Floods State Recovery E-Newsletter provides a regular update on the progress of important local recovery projects and activities.
Subscribe
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Shire of Derby/West Kimberley Flood News Flash

The Shire of Derby/West Kimberley publishes a Flood News Flash newsletter to provide regular updates on local recovery activities. Read past editions, or subscribe by contacting media@sdwk.wa.gov.au.

Read past editions
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Flooding Q&A with the Commissioner

Read the video transcript
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Partner agency information

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